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The application system Customer Care Support System (C2S2) enables the recording, monitoring, sorting and searching of incidents, requests and initiatives by the users of InfoDom products and services.
Customer Care Support System is the primary point of contact for service users and providers, and a centralized place to receive and resolve user problems and requests and to receive initiatives.
The system functions at two levels. The first level of support is the Service desk team – operators, while the second is the level of support provided by specialist teams. The first level of support receives requests, incidents and initiatives (messages) and aims to provide support to resolve the user’s problem. If the message cannot be resolved at the first level, then it is forwarded to the specialist team for further processing.
All requests and proposals pertaining to InfoDom products and services can be submitted on work days from 8:00 am to 5:00 pm in one of the following ways:
- Telephone at +385 (0)1 3090 512 or +385 (0)1 3090 540
- Fax at +385 (0)1 3040 593
- E-mail at firstname.lastname@example.org
Our Customer Care Support System (C2S2) web application for support is available 24/7/365 around the clock at the address http://servicedesk.infodom.hr/.