KMS is an information system supporting a network of Knowledge Workers in creating, constructing, identifying, collecting, selecting, organizing, structuring, distributing, refining, browsing and applying knowledge, with the purpose of supporting dynamics of organizational learning and organizational effectiveness (Turban 2007).
Why invest in KM and KMS?
85% of corporate knowledge is unstructured!!! (Gartner, 2006).
Individual knowledge is available to everyone (the costs of „reinventing the wheel“are eliminated).
Individuals learn, organization learns.
Product quality is increased (knowledge of best and worst practices is included into the product)
Knowledge becomes a measurable capital being managed (intellectual capital).
Large companies invest in KMS! Why?
Example 1 "Siemens" – through implementation of web-based KMS system, knowledge became available to all employees; global collaboration increased ($7.8 m was invested in KMS, sales increases for $122m in two years)
Example 2 "Texaco" – KMS system contains structured knowledge, experience and CVs of all employees. The system knows what the others know! (reduced costs, shorter problem solving time)
Example 3 "Commerce bank" – Integrated KMS and CRM system saves the bank $ 20 000 a week.
Example 4 "Xerox" – KMS system solves 350.000 Helpdesk problems, and saves the company $ 4m a year.
BPR APPROACH FOR KMS DEVELOPMENT
Our competence centres allow us consistent insight and involvement in courses of scientific and technological advances, as well as usage of global best practices.
We produce first-class software for computers, in addition to which our specialty is development and implementation of the kind of knowledge that we name “software for people”. Our know-how, infrastructure and product enable You efficient and successful realization of business targets.
Our approach to a client and his/her business requirements are demonstrated in our iDom3 approach. Through BPR we promote business processes and furthermore introduce function for knowledge management by means of which the business system of the client builds its network – knowledge treasury among and in people, organization, programs and intelligent bases and networks.