|Large number of service-oriented companies faces challenges of replacing or improving their application solutions for service billing. Modern business operations expect from their IT departments high flexibility and alert responsiveness to changes in products and services offered in the market. Evident need for replacement and implementation new upgraded solution creates pressure to IT departments that must find the way to minimize risk and respond to some of the key questions:
- Integration of the entire IT environment, so as to improve contact with buyers and increase company effectiveness
- Cost efficiency
- Requirements imposed by regulators
- How to retain and exploit human resources and knowledge related to legacy systems
- Service calculation and billing in shortest period possible
As one of the largest IT companies in Croatia, InfoDom has gained vast experience and know-how related to design and implementation of large-size business solutions service calculation and billing with leading telecom operators and national energy suppliers. In addition to providing IT services, InfoDom has become recognizable as an eligible business partner for long-term cooperation. Our approach is such that we first wish to identify business needs and processes that hold all operations, in order to make sure to deliver solution compliant with respective business requirements
InfoDom has developed its own software solution that fully covers business process: “order to cash”. Basic functionalities of PayTV system are:
- Conducting promotional campaigns and receiving requests via Web
- Payment via Web
- Price lists, packages and marketing activities
- Sales through indirect channels
- Supplier network management (orders, services…)
- CustomerCare and SelfCare for after-sales support
- HEP d.d.
- T-HT d.d.
- OiV d.o.o.